Posts by Jeff
The Roadmap to Tribal Gaming and Hospitality Lean Operations Management
Is there a step-by-step roadmap to follow for the successful implementation and sustainment of Lean Operations Management within the Tribal gaming and hospitality industry? The answer is an astounding YES! Lean Operations Management is not a new concept for the gaming and hospitality industry. Harrah’s Entertainment, Caesars Entertainment, MGM Resorts International and Starwood Hotels and…
Read MoreHow to Revise and Revolutionize Tribal Gaming and Hospitality
Introduction to Lean Operations Management Lean Operations Management originated in Japan at Toyota and is a methodology that has been embraced by industries since the 1940s. Lean has transformed organizations from gaming and hospitality, manufacturing, healthcare, finance, technology and many more, while becoming the way of doing business. No matter the size of the organization…
Read MoreHow Was Your Stay?
Evaluating the Guest Journey Today we are going to explore and discuss some fundamental processes and interactions of a casino/property that guests rely on for a grand experience, thus, them being able to answer the posed question, “How was your stay?” in a positive light. You have the latest technology, the hottest game, the best…
Read MoreWelcome To Lean Revisions
[00:00:08] I got introduced to Lean Six Sigma when I was about 15 years old, when my father and his business partner started doing some White Belt videos online, which is a level of lean Six Sigma, the first level lean Six Sigma, I got introduced by doing content editing. They were making some videos…
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