Posts by Jeff
The Lean Lounge with Jeff Gray: Episode 1 The Cost of Poor Quality (COPQ)
Meet Jeff, the Lean Guru! With his ASQ Certified Black Belt, he’s like the wizard of efficiency. He’s not just a coach; he’s a Lean whisperer, helping leaders, managers, and frontline heroes in all sorts of industries to master Lean methodologies. Jeff doesn’t just teach; he builds bonds. He’s all about forging strong connections with…
Read MoreThe Lean Lounge with Jeff Gray Episode 2: Mason Gray Talks About How He Started His Lean Consulting Journey
Jeff talks with current and future business leaders about solutions to challenges that organizations large and small experience every day. Whatever industry you are in, listen to how optimizing operations within your business will increase revenue, eliminate roadblocks and increase customer loyalty. Jeff talks to Mason Gray, his son, and how he began to train,…
Read MoreThe Lean Lounge Episode 1 – The Cost of Poor Quality
Jeff Gray talks with business leaders about solutions to challenges that organizations large and small experience every day. Whatever industry you are in, listen to how optimizing operations within your business will increase revenue, eliminate roadblocks and increase customer loyalty. Jeff talks Cost of Poor Quality (COPQ), what exactly is it? How to identify…
Read MoreThe Lean Lounge with Jeff Gray: Episode 1 Cost of Poor Quality (COPQ)
Jeff talks with business leaders about solutions to challenges that organizations large and small experience every day. Whatever industry you are in, listen to how optimizing operations within your business will increase revenue, eliminate roadblocks and increase customer loyalty.
Read MoreThe LeanLounge with Jeff Gray: Episode 1 The Cost of Poor Quality (COPQ)
Jeff talks Cost of Poor Quality (COPQ), what exactly is it? How to identify it, and measure the financial loss within your processes, procedures and systems. Also, use the free COPQ Calculator on the Lean Revisions website.
Read MoreYour Inputs are Your Guests’ Outputs…
Ensuring that problem issues, never arise When an issue arises, whether it be on a casino floor, in a restaurant, or during a security breach, your natural instinct is to diagnose the situation and mitigate the problem as quickly as you can. We simply, react, trying to figure out “How did this happen?”, “What could…
Read MoreTG&H On Air – Raving Partners
Chris Faria: Hey everyone, it’s Chris Faria here from Tribal Gaming and Hospitality Magazine. Welcome to another special edition of T G & H on Air. We are speaking with Mason and Jeff Gray, Raving’s business optimization team. Welcome Jeff and Mason. Mason Gray: Hello. Hello. How’s everybody doing? Nice to be here. Chris Faria:…
Read MoreTribal Leadership Embraces Strategies for Operational Excellence
How to generate bottom-line benefits in a very short timeframe Many major gaming and hospitality organizations have been utilizing Strategic Lean Operations Management with great success. Starwood Resorts was the first in the industry to launch their Global Lean Operations Management, but leaders from Harrah’s Casinos, Caesars Entertainment, MGM Grand, and more, have demonstrated the…
Read MoreIt’s My Jackpot and I Want It Now!
Reducing guest wait time for jackpot payouts: A riddle the industry has struggled with for years Lines at the players club. Lines for the buffet. Players waiting for jackpot payouts … all things guests endure, but don’t particularly appreciate. In terms of the first two, most casinos have figured out clever ways to keep players…
Read MoreBusiness Improvement Specialists Show You How The “Cost Of Poor Quality” Can Become Your Biggest Opportunity to Make Money on Your Casino Floor
Jeff & Mason, we’re back to some casinos canceling concerts and changing some group events. At the National Indian Gaming Association Tradeshow this past July, I don’t know how many casino execs told me that they have not been able to open up to full capacity, especially in regards to their restaurants. Those of us…
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