Articles
Business Improvement Specialists Show You How The “Cost Of Poor Quality” Can Become Your Biggest Opportunity to Make Money on Your Casino Floor
Jeff & Mason, we’re back to some casinos canceling concerts and changing some group events. At the National Indian Gaming Association Tradeshow this past July, I don’t know how many casino execs told me that they have not been able to open up to full capacity, especially in regards to their restaurants. Those of us…
Read MoreHow Was Your Stay?
Evaluating the Guest Journey Today we are going to explore and discuss some fundamental processes and interactions of a casino/property that guests rely on for a grand experience, thus, them being able to answer the posed question, “How was your stay?” in a positive light. You have the latest technology, the hottest game, the best…
Read MoreWhy do you practice Lean Six Sigma?
Mason Gray: I practice Lean Six Sigma for you, for our community, Lean and Six Sigma obviously has its benefits, like I said, when those benefits are applied and understanded to create sustainability for communities in need, that is truly why I do what I do. You know, being an entrepreneur, it is you have…
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